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FAQ

Frequently Asked Questions

Quick answers to common questions about our products, ordering, delivery and technical support.

What types of barcode labels do you manufacture?

We manufacture direct thermal and thermal transfer labels in paper, PP, PE, PET, polyester and polyimide materials โ€” in custom sizes from 10mm to 200mm widths with permanent, removable, freezer-grade and high-tack adhesives.

Do you supply RFID tags?

Yes. We supply UHF (860-960 MHz), HF (13.56 MHz) and NFC RFID labels and tags with chips from Impinj, NXP and Alien โ€” with on-demand encoding services.

What is the minimum order quantity?

MOQs vary by product. For standard barcode labels we accept orders from 1,000 pieces. For custom designs the typical MOQ is 5,000โ€“10,000 pieces.

Do you ship across India?

Yes. We dispatch pan-India from our Thoothukudi facility with same-week delivery to major industrial hubs.

Can you provide samples before bulk order?

Absolutely. We provide free samples of standard products within 24-48 hours. Custom sample charges are adjusted against your bulk order.

What barcode printer brands do you supply?

We are authorised partners for Zebra, TSC, Honeywell, Postek and Godex โ€” covering desktop, mid-range and industrial printers.

Do you offer printer service & maintenance?

Yes. We provide installation, training, AMC contracts, spares and onsite servicing for all barcode printers we supply.

Are your thermal rolls BPA-free?

Yes. All our standard thermal rolls are BPA-free and food-safe variants are available for restaurants and FMCG applications.

Can you design custom labels with our branding?

Our in-house design team handles custom artwork, regulatory compliance and multi-language label design.

What payment terms do you offer?

We offer flexible payment terms for regular and enterprise customers โ€” including advance, partial advance and credit terms based on relationship.

Do you supply pharma-grade labels?

Yes. We supply GMP-compliant pharma labels, tamper-evident seals and serialization labels meeting Indian and export regulatory requirements.

How long do thermal labels last?

Direct thermal labels typically last 6-12 months. Thermal transfer with resin ribbons can last 5+ years and survive harsh environments.

Can RFID tags work on metal surfaces?

Yes. We offer specialised on-metal RFID tags with magnetic and ferrite backings for asset tracking on metallic surfaces.

Do you provide warehouse barcode setup?

Yes. End-to-end warehouse setup including location labels, bin barcodes, pick-list integration and WMS consulting.

What is your typical turnaround time?

Standard products ship in 3-5 working days. Custom orders take 7-15 working days depending on complexity and quantity.

Are your products ISO certified?

Yes, our manufacturing operations follow ISO 9001:2015 quality management standards.

Do you export?

Yes. We export to neighbouring countries on request. Contact our team for export inquiries.

Can you provide on-site training?

Yes. We offer onsite training for printer operation, label design software and barcode system implementation.

What software do you recommend for label design?

BarTender, NiceLabel and Zebra ZebraDesigner โ€” we can provide licenses and training for all major label design platforms.

How do I get a quote?

Call +91 97871 03331, email omsakthilabels@gmail.com or fill the inquiry form on our Contact page. We respond within 24 hours.